STORE POLICIES
Return Policy
Do you offer refunds?
Generally no, we do not offer refunds. Exchanges will be offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@counternarrative.org with photos of wrong/damaged items and we will sort that out for you.
What is your return policy?
We are only able to offer exchanges or returns in the case that an order arrived defective or if you received the incorrect item. To help us resolve this for you quickly, please email us at info@counternarrative.org within 14 days with photos of the damaged product, your order number, and any other details you may have about your order. We will get back to you with a resolution as soon as possible!
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges unless you received the wrong or a damaged item. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@counternarrative.org within 14 days. Include your order number and photos of the mislabeled item, and we will get back to you with a resolution as soon as possible!
Shipping Information
When will I get my order?
Usually, it takes 3–10 days to fulfill an order, after which it will be shipped out to you. The shipping time depends on your location, but can be estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@counternarrative.org with your order number.
Product Information
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@counternarrative.org.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@counternarrative.org within 14 days with photos of the damaged product, your order number, and any other details you may have about your order.
We will get back to you with a resolution as soon as possible!
Size Guides
T-Shirt Size Guide (Inches)
SIZE LENGTH CHEST
XS 27 31 - 34
S 28 34 - 37
M 29 38 - 41
L 30 42 - 45
XL 31 46 - 49
2XL 32 50 - 53
3XL 33 54 - 57
4XL 34 58 - 61
5XL 35 62 - 65
Hoodie Size Guide (Inches)
SIZE LENGTH CHEST SLEEVE LENGTH
S 27 38 - 41 33 ½
M 28 42 - 45 34 ½
L 29 46 - 49 35 ½
XL 30 50 - 53 36 ½
2XL 31 54 - 57 37 ½
3XL 32 58 - 61 38 ½
4XL 33 62 - 65 39 ½
5XL 34 66 - 69 40 ½